Sales & Refund Policies

Onsite Training Policies

Seat Availability for Onsite Events

The number of seats for our open-enrollment workshops and our application-based trainings is limited by the physical training space that is reserved for the event. Please complete your registration or submit your application at your earliest convenience, as we will not guarantee a seat for you until we have received your registration or tuition payment.

Refund Policy for Onsite Events

Registration fees for non-application-based workshop trainings, minus a $50 service charge, will be refunded to participants who send a written cancellation postmarked or emailed at least 15 days before the training. If the participant purchased the DBT At a Glance DVD in the same transaction, Behavioral Tech will retain $15. No refunds will be made thereafter. A colleague may be substituted for no extra charge if Behavioral Tech, LLC is notified at least two business days before the training. For application-based trainings, please refer to the cancellation policy listed in the training description.

We cannot retroactively issue a refund for unused promotional codes. Refunds will not be granted for orders that did not include a valid promotional code at the time of payment.

LSSN Return Policy

If you are dissatisfied with your Linehan Suicide Safety Net subscription or you purchased a subscription by mistake, you are eligible for a full refund within 30 days of purchase. You may call or email the Customer Service team to initiate the refund process.

After 30 days, you may stop future recurring payments by accessing your PayPal account and canceling your subscription. Linehan Suicide Safety Net accounts will remain active and available until the end of the month that your subscription expires (approximately one year after your previous payment).

Limits of Liability

Behavioral Tech is not responsible for any presenters’ or participants’ statements, acts, materials, or omissions. The use of audio or video recording devices is not permitted at any activity. Trainers and content are subject to change without notice in the event of circumstances beyond our control.

Policies for Books, CDs, and DVDs*

You may return any product within 30 days of delivery, if the product is in the original packaging and in the same condition as sold. All items returned must be accompanied by a customer return number. To obtain a customer return number please contact our Customer Service Department.

Phone: 206.675.8588

*The product return policy does not apply to online videos. Online video sales are final.

Online Training Policies


If you are dissatisfied with your online training course or purchased the course by mistake, you may return the online training course or course key within 30 days of purchase if you have completed less than ten percent of the learning component(s) of the course. Behavioral Tech will refund the online training registration fee, minus a $20 administration fee. The online training course or course key will be removed from your account when your refund is processed.

If the registration fee included books or digital media (Mastery of Anxiety and Panic for Adolescents includes the manual), the product must be returned according to the policy governing that product. Otherwise the cost of that product will be deducted from the refund.


You may exchange an online training course or course key for another course that BTECH offers if you have completed less than ten percent of the learning component(s) of the course. Behavioral Tech will apply the funds from your original purchase towards another course, plus a $20 administrative fee. The original online training course will be removed from your account when your refund is processed, and the new course will be added. Please note, any progress made on the original course will be lost, and we cannot offer partial CE hours for work completed. Exchanges must be limited to one transaction — credits for future purchases will not be available.

Returned Check Policy

For any returned check, the customer will be contacted via e-mail or telephone and made aware of the situation. At the time of notification, the individual/agency will be given an opportunity, and payment options, to pay the amount in full including return check fees ($35.00 per returned check). Returned checks remaining unredeemed after 60 days may be forwarded to a collection agency with the customer bearing the additional collection cost.