Onsite Training Policies
Seat Availability for Onsite Events
The number of seats for our open-enrollment workshops and our application-based trainings is limited by the physical training space that is reserved for the event. Please complete your registration or submit your application at your earliest convenience, as we will not guarantee a seat for you until we have received your registration or tuition payment.
Refund Policy for Onsite Events
Registration fees for non-application-based workshop trainings, minus a $50 service charge, will be refunded to participants who send a written cancellation postmarked or emailed at least 15 days before the training. If the participant purchased the DBT At a Glance DVD in the same transaction, Behavioral Tech will retain $15. No refunds will be made thereafter. A colleague may be substituted for no extra charge if Behavioral Tech, LLC is notified at least two business days before the training. For application-based trainings, please refer to the cancellation policy listed in the training description.
We cannot retroactively issue a refund for unused promotional codes. Refunds will not be granted for orders that did not include a valid promotional code at the time of payment.
Limits of Liability
Behavioral Tech is not responsible for any presenters’ or participants’ statements, acts, materials, or omissions. The use of audio or video recording devices is not permitted at any activity. Trainers and content are subject to change without notice in the event of circumstances beyond our control.
Policies for Books, CDs, and DVDs
You may return any product within 30 days of delivery, if the product is in the original packaging and in the same condition as sold. All items returned must be accompanied by a customer return number. To obtain a customer return number please contact our Customer Service Department at: firstname.lastname@example.org.
Returned Check Policy
For any returned check, the customer will be contacted via e-mail or telephone and made aware of the situation. At the time of notification, the individual/agency will be given an opportunity, and payment options, to pay the amount in full including return check fees ($35.00 per returned check). Returned checks remaining unredeemed after 60 days may be forwarded to a collection agency with the customer bearing the additional collection cost.